Telecommunication Center Data Center Policies and Procedures
The Data Center plays a crucial role in the ongoing operations of the University.
To ensure the security and reliability of systems housed within the Data Center, the
following policies and procedures have been established.
Policies
To maintain the security of systems within the Data Center, the following policies
apply to anyone requiring access.
Role Definitions
University employees who are authorized to access the Data Center. Authorized Staff
have unrestricted access to the Data Center.
Non-University employees who, through contractual arrangements and appropriate approvals,
have access to the Data Center.
A University employee who works at the Telecommunication Center.
Individuals who visit the Data Center and must have an escort.
Access to the Data Center
Access to the Data Center is through the Telecommunication Center east entrance.
Telecommunication Center staff monitor the Data Center using live video camera feeds.
Data Center employees, University staff and Vendors entering the Data Center must
have authorization and valid University identification or a Vedor badge with them
at all times. Visitors must follow the procedures for Visitors.
Authorizations will be verified annually.
Authorized Staff, Authorized Vendors and all Visitors must sign the Data Center Log.
The log documents the name/department or company of the individual, the date, time
in/out and the purpose of the visit.
Procedures
Access Authorization
Authorized Staff and Vendors must be accompanied by a Telecommunication Center staff
member in the Data Center until they receive authorization for unescorted access.
University staff must be approved for unescorted access to the Data Center.
The supporting administrator of the staff member requesting access will pre-approve
the request for access to the Data Center.
The Telecommunications Center manager will review the approval and grant authorization
via card access.
Approved staff members will be added to the authorization card access database.
Vendor access requires sponsorship by an Authorized Staff member or the Telecommunication
Center manager. Access is limited to individuals who are responsible for equipment
installation and maintenance within the Data Center.
Visitors must comply with the following:
Schedule visits through the Telecommunication Center at least 3 business days in advance
by calling 417-836-4227 or emailing Steve Coffman at StevenCoffman@MissouriState.edu. Unscheduled visits may be declined.
Enter through the Telecommunication Center east entrance.
Present valid identification and have it with them at all times.
Sign the Data Center log.
Unless approved by the Telecommunication Center manager, Visitors must be accompanied
by Telecommunication Center staff, or an Authorized Staff member while in the Data
Center.
Equipment
Authorized Staff responsible for equipment installation within the Data Center must
provide documentation to their supporting supervisor.
Telecommunication Center staff may deny entry to Authorized Staff or Vendors attempting
to install equipment without approval.
Authorized Staff responsible for equipment removal from the Data Center must:
Provide documentation to their supporting supervisor.
Comply with all applicable regulations.
Authorized Staff responsible for renaming equipment in the Data Center must:
Provide documentation to their supporting supervisor.
