Ordering Services and Technical Support
Departments are encouraged to give as much notice as possible when ordering services.
Service Lead Times
For services that require a site visit by a technician:
- Allow a minimum of 4 weeks.
For services that do not require a site visit by a technician:
- Allow a minimum of 10 business days.
Charges and Fees
To request an estimate of the total monthly recurring charges and non-recurring charges for a service, please contact Telecommunications.
Ordering Services
All requests for telecommunications and data network services, including installation, moves or disconnection, must be submitted by email to telecommunications@missouristate.edu. Requests must include a CC to the authorized approver and the following information in order to be processed.
- Contact information for the:
- Requester.
- Approver.
- Person the technician may contact if there are any questions about equipment placement.
- Information for the employee for whom service is being installed, moved or disconnected:
- Name.
- Email address.
- SGF or WP BearPass Login (do not include the password).
- Department.
- Budget number to be charged.
- Description of the work requested.
- Location of current service, or new service. Include the:
- Building name.
- Room number.
- Telephone number and/or jack ID.
- Service start or end date.
For telephone installations and moves, please include a room layout with the desired location of telecommunications equipment.
Technical Support
Telephone repairs
For telephone repairs contact Telecommunications by emailing telecommunications@missouristate.edu or calling 417-836-5100. Please provide a brief description of the problem and the:
- Employee's name.
- Telephone number.
Most repairs are completed within 2 business days.
Workplace application issues
For problems with the Workplace application contact Telecommunications by emailing telecommunications@missouristate.edu or calling 417-836-5100.
Network data jack issues
Team Dynamix-Network Jack Ticket
Additional data connection information
- Network jack status
- My IP address