My Report (Web Invoice) Will Not Generate or Display

 

If your report will not display go to http://www.mangrovesoftware.com/npviewer.exe and install and run the npviewer.exe file. It is ok to click run on example 2.

 Example 1                                                                    Example 2

  

I Use Netscape To Browse

Reports may fail when using Netscape.  Try accessing the reports through an Internet Explorer browser window.  Contact your computer support person or Computer Services at ext. 65891 for assistance.

 

I Use Firefox To Browse

Screens may not display when using Firefox. Try accessing the reports through an Internet Explorer browser window. Contact your computer support person or Computer Services at ext. 65891 for assistance.

 

My Logon Doesn’t Work

The reports are only available to authorized users. To become an authorized user, your department head or budget approver must submit a request to grant access to the user’s SGF or WP private  ID.  Refer to http://telecom.missouristate.edu/requesting.htm.

 

I Would Like To Receive Notification in My Personal Email Account

The departmental email box is a stable means of delivering information to departments, similar to the centralized postal mail delivery.  The notification can be distributed as deemed necessary by the person who is authorized to view the departmental email box.  If you do not wish to view the report through the email notification, simply delete the notification.  Notifications will not be maintained or delivered to individual’s email address.

 

The Email Notification Is Being Mailed To The Wrong Address 
I Didn’t Receive The Email Notification

Department heads and departmental budget approvers may request a notification address change at Telecommunciationservice@MissouriState.edu.   Please include the departmental email address and budget number.

 

I Need A Departmental Email Account

To obtain a departmental email account contact the Helpdesk@missouristate.edu.

 

I Need Access To The Departmental Email Account

To obtain access to the departmental email account contact Helpdesk@missouristate.edu.

 

My Report Won’t Print

If you experience difficulty printing or the print window (Example 2) does not appear using the Internet Explorer menu, try the following:

Tools – Options – Security - Local Intranet – Sites – Advanced – In the “Add this website to the zone” field enter http://semaphore.missouristate.edu/, click “add” – click “close” – click “ok” – click  “ok”.

  

For additional information contact Debbie Gere at debbiegere@missouristate.edu or call 417-836-8536.

I Use Netscape to Browse

Reports may fail when using Netscape.  Try accessing the reports through an Internet Explorer browser window.  Contact your computer support person or Computer Services at extension 65891 for assistance.